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All usb, usb infrared, usb cables and other usb devices fall
under our poilcy.
|YOU WILL GET A ONE YEAR WARRANTY CARD WITH PRODUCT PURCHASE AND
AN EXTENDED 2-YEAR WARRANTY IF YOU REGISTER YOUR PRODUCT ONLINE.
Total Combined Warranty 3-YEARS
QCUSA INC. and USBGear (TM) Brings you this great Innovation
at a very very low and affordable price... Yet with Brand Name
Like USBGear we did NOT sacrifice any Quality and believe in
our product so much we give a 30-Day NO QUESTIONS ASKED RETURN
POLICY and a THREE-YEAR Product Warranty!
QCUSA/COOLGEAR Makes Every Attempt to ship orders for items in-stock,
same day, providing order is placed before 1:00 P.M. E.S.T(M-F)
and Your Credit Card is Valid.We DO NOT SHIP TO: APO/FPO (as we do not ship via USPS) INTERNATIONALLY
(at this time) NON-Continental U.S. States
WE USE UPS AND FEDEX Price and Service Option Will be calculated
REAL-Time Based on Weight,Service Type and Destination ZIP Code
You Will Have a Choice of Services On our Check-Out Page.
PLEASE NOTE: WE DO NOT CHARGE EXTRA FOR HANDLING,
PRICE CALCULATED WILL INCLUDE SIGNATURE REQUEST AND TRACKING
AS WELL AS INSURANCE!
UPS GROUND SERVICE MAP
COOLGEAR/QCUSA Time-in-Transit via UPS GROUND Service from: CLEARWATER,
FL. 33762 (click here for MAP)
return a product, a Return Merchandise Authorization (RMA) number
must be requested from QC USA INC./CoolGear within 15-days of
the date the product was shipped to you. After 15-days, all product
returns must be handled directly by the manufacturer or warranty
provider. All RMA numbers are valid for 10 days from the date
All products must be returned in like-new condition, including
original packaging and all documentation and accessories. CoolGear
will not accept items that have been physically damaged or misused.(any
missing items from a return will have a minimum of 25% re-stocking
fee applied) We DO NOT offer cross ship services. ALL RETURNS
ARE TESTED UPON ARRIVAL! Return shipping fees are the responsibility
of the customer. Shipping fees are not refundable Items that
have not been used but are sent back for credit may still have
a restocking fee as it requires extra labor.
***PLEASE UNDERSTAND: WE SELL ONLY QUALITY TESTED PRODUCTS
99% of our Customers DO NOT Require Technical Support. (**incompatibility
of products DOES NOT constitute a DEFECTIVE Status) If However
Your System Is not Compatible with our products, we do offer
Tech Support E-Mail! All Technical Support MUST BE INITIATED
VIA E-MAIL or
our ON-LINE FORM.
There's no obligation to purchase our products, but you will
find that most of our competitors are generally Higher Priced
and a Lower Quality. You decide!